Quality Management

ESTRAD offers effectiveness and reliability based on a relationship of trust and customer satisfaction.

Quality service for our customers means:

  • Linguistically faultless translation;
  • Rigorously accurate technical and/or scientific terminology;
  • Impeccable service in the selected format;
  • Deadlines within a reasonable time frame;
  • Strict confidentiality;
  • Direct feedback loop with customer.

Order

Your order will be considered confirmed once you have ticked the box to indicate your acceptance of our fee estimate. Once the order is confirmed, we reserve the right to adjust the deadline and/or fee in the event of any significant modification to your initial requirements.

Deadline

We will do our utmost to meet the deadline agreed in the estimate. Should unforeseen or unavoidable circumstances prevent us from doing so, the customer will be notified immediately and every effort made to minimise any inconvenience.

Confidentiality

All our collaborators are bound by a strict code of professional secrecy. The data in your documents will be kept strictly confidential and will in no case be divulged to third parties.

Delivery

Our translations will be e-mailed to you in Word, Excel, PowerPoint, or PDF format (as you prefer).

Customer satisfaction

Since one of the key points of our quality policy is customer satisfaction, we invite you to state your views and opinions regarding our services by using the detailed questionnaire provided.